Notary complaints policy
Notary Complaints policy
Our Notary Public practises are regulated through the Faculty Office of the Archbishop of Canterbury whose address is The Faculty Office 1 The Sanctuary Westminster London SW1P 3JT telephone 020 7222 5381 email: faculty.office@1Thesanctuary.com. Their website is https://www.facultyoffice.org.uk/.
We are committed to providing a high quality of service for all Notary matters. However, if at any point you become unhappy or concerned about the service provided, please inform us immediately so that we can do our best to resolve the problem.
In the first instance, it may be helpful to contact the person who is handling your matter. If you still have queries or concerns, please contact Emma Billings who is the supervising Director to whom any final issues can be reported.
Formal complaint procedure
The following outlines our recommended procedure for making a formal complaint. Please note that making a complaint will not affect how we handle your case.
1. A formal complaint should be addressed to Emma Billings who can be contacted in writing at The Coach House Hinckley Road, Leicester Grange, Wolvey, LE10 3FT or by email at e.billings@emmtoria.co.uk. Please set out the details of the complaint.
2. We will acknowledge your complaint within seven working days of receipt.
3. Emma Billings will show your complaint to the person responsible for your matter and ask them to conduct a complete review of the file and to respond in writing. They will also interview any members of staff involved in your matter.
4. You will receive a written response to your complaint within 14 days from the date the complaint is first received. This response will set out the result of our investigation, any proposed resolution and, if relevant, any procedural changes we will make to ensure the situation does not arise again.
Taking the complaint further
If the above procedure does not resolve your complaint, then your complaint will be sent to the Notaries Society of which our Notary Public, Victoria Sheldon is a member. The Notaries Society have a complaints procedure approved by the Faculty Office. Alternatively you can complain to the Notaries Society directly (we advise not sending them any original documents). Complaints to the Notaries Society should be addressed to Christopher Vaughan, Secretary of The Notaries Society, P O Box 1023 Ipswich IP1 9XB. Email: secretary@thenotariessociety.org.uk however please check their website https://www.thenotariessociety.org.uk/pages/complaints for the latest information relating to complaints.
If following the full complaints procedure at the Notaries Society, the matter cannot be resolved, your complaint can then be made to the Legal Ombudsman (after a period of eight weeks from the date the complaint was first made). Complaints to the Legal Ombudsman should be addressed to Legal Ombudsman, PO Box 6806 Wolverhampton WV1 9WJ.
Complaints about a client’s rights under the General Data Protection Regulation must be submitted to the Information Commissioner’s Office at www.ico.org.uk.
Any disputes or legal issues arising from our Client Care and Terms of Business will be determined by the law of England and Wales and considered exclusively by the English and Welsh courts.